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y9bet collects and uses your information to keep your wallet, transactions and session history working correctly across bKash, Nagad and Rocket payment flows. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to link, whether that is bKash, Nagad or Rocket. We also collect data generated by your activity: login timestamps, device type, browser session data and transaction records tied to your wallet. This information is used to operate your account, process deposits and withdrawals through your chosen local payment rail, and respond to support requests you raise with us. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those services require to complete a transaction. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. Where local law in Bangladesh or your eligible region places additional obligations on us, those obligations apply. If you have questions about how a specific piece of your data is used, the contact routes in the support section of this page are the right place to start. Availability of all features described here depends on local law and eligible regions.
Understanding the boundaries of this policy helps you know exactly what we are responsible for and where third-party terms take over.
This policy covers all data collected when you register, log in or update your account details on y9bet. It applies to every session on our site, whether you access it from a mobile browser or desktop.
Deposits and withdrawals processed through bKash, Nagad or Rocket involve data shared with those payment providers. Their own privacy terms govern how they handle your information on their side of the transaction.
Your browsing activity within our lobby — which game categories you open, how long you spend on a page — is collected as session data under this policy and used only to improve your account experience.
Links to external sites, payment gateways or identity verification services operate under their own privacy policies. Once you leave our domain, this policy no longer applies and we cannot control how those services handle your data.
You have practical choices about the data we hold on your account. To review the personal information attached to your profile, log in and open the account settings page — your registered contact details, linked payment method and transaction history are visible there. If any detail is incorrect, you can update it directly in the account fields shown, or raise a correction request through our support channel. You can ask us what data we hold about you, request that we correct inaccurate records, or ask about the basis on which we process your information. Where local law in your eligible region gives you a right to request deletion of certain data, you can submit that request through the contact routes listed on this page. We will respond to data-related requests within the timeframe required by applicable rules. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant authority in your jurisdiction.
Log in and navigate to account settings to see your registered details, linked payment method and transaction history at any time.
Update your contact information directly in the account fields, or contact support if a field cannot be edited from your end.
Send a written request through our support route to ask what data we hold, why we hold it, or how it is being used.
For any privacy concern that cannot be resolved through account settings, our support team is the direct route to a resolution.
If you have a question about your data or this policy, use the contact routes published on our site. We do not accept privacy requests through unofficial channels.
Open the chat widget on our site to speak with a support agent about your account data or a privacy question in real time.
Send a written privacy request to the support email address listed in your account help section. Include your registered account details so we can locate your records.
The help section inside your signed-in account area contains published guidance on data requests, account corrections and how to escalate a concern if your first contact does not resolve it.
We apply standard security measures to the data stored on your account and take reasonable steps to protect it from unauthorised access.
Your account data is stored on secured servers. Access is restricted to the systems and personnel needed to operate your account, process your bKash, Nagad or Rocket transactions and respond to your support requests.
We use cookies to keep your session active, remember your account preferences and understand how pages are used. You can manage cookie settings through your browser, though disabling certain cookies may affect how your account functions.
We keep your account data for as long as your account is open and for a period after closure as required by applicable rules. Transaction records tied to bKash, Nagad or Rocket payments are retained in line with those requirements.
To update, correct or ask about the removal of your data, use the support routes on this page. We handle each request according to the rules that apply in your eligible region.
These are the questions we hear most often about how y9bet handles your personal data.
We collect the details you enter during registration — your name, contact information and the payment method you link, such as bKash, Nagad or Rocket. We also collect session data, login records and transaction history generated while your account is active.
We share data with payment processors like bKash, Nagad and Rocket only to the extent needed to complete your transactions. We do not sell your personal data to third parties for marketing. Other sharing occurs only where required by applicable law or to operate your account.
Log in and open your account settings page. Your registered contact details, linked payment method and transaction history are displayed there. For a broader data request, contact our support team through the routes listed on this page.
Yes. You can update most account details directly in your settings. For corrections you cannot make yourself, or to ask about deletion where local law in your eligible region permits it, submit a written request through our support channel.
We retain your data for a period after account closure as required by applicable rules. The exact period depends on the type of data and the obligations that apply in your eligible region. You can ask our support team for more detail on retention periods.
Start with our support team using the live chat or email route on this page. If your concern is not resolved, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. Availability depends on local law and eligible regions.